Outlook Express 

Settings and potential problems

Initial Installation

Problems with existing account

Initial Installation

Outlook Express is excellent software for receiving and sending e-mail. Just like many software products, it can be a pain to set up.
Here are some easy to follow steps for you in order to set up your Outlook Express properly for Canyon Country Communications.

Open Outlook Express and left-click on Tools.


Move the mouse down to and left-click Accounts.


If you have not yet set up an e-mail account for CCC (Canyon Country Communications), left-click on Add and choose Mail.


A little window "Internet Connection Wizard" will pop-up and ask you for a Display name. Put in a name easy for you to be identified with. Let's take your name. Then left-click on Next.


Now you have to put in your e-mail address as it was decided on with Canyon Country Communications. For this little tutorial I use This e-mail address is being protected from spambots. You need JavaScript enabled to view it , but of course you have put in your correct e-mail address. Don't forget the @ or the .
When you are done, it's time to left-click on Next.


You will now be asked for the E-mail Server Names.
In the first line it should say: My incoming mail server is a POP3 server.
If it doesn't say POP3, you will not be able to send or receive any e-mails.

Where it says "Incoming mail (POP3, IMAP or HTTP) server:" enter:
mail.canyoncountry.net

Where it says "Outgoing mail (SMTP) server" enter:
smtp.canyoncountry.net

Left-click on Next to get to the next screen.
 

This screen is the Internet Mail Logon.
It will require your account name.
Put in your account name as This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Where it says Password you have to put in the password you have with CCC.
Check the box where it says Remember password. It will save you time and frustration in the future.

Leave the "Log on using Secure Password Authentification (SPA)" unchecked.

Left-click on Next.


You will see the Congratulations screen. Left-click on Finish. 

Problems with existing accounts

Outlook Express works fine as long as the account settings are set up correctly.

Here is the way to check if the settings are correct:

Left-click on Tools.

Left-click on Accounts.

Left-click choose the account you have with CCC.

Left-click on Properties.

On the tab General you should see the your e-mail address.
Check the box "Include this account when receiving mail or synchronizing" to make sure that your e-mails are received.

Left-click on the tab Servers.
"My incoming mail server is a POP3 server."
"Incoming mail (POP3):" mail.canyoncountry.net
Outgoing mail (SMTP): "smtp.canyoncountry.net

Incoming Mail Server:
"Account name:": here you have to put in your e-mail address
"Password": here you have to put in your password you have with CCC
Check the box "Remember password"
Leave "Log on using Secure Password Authentication

Outgoing Mail Server:
"My server requires authentication" needs to be checked.
Left-click on Settings and make sure that "Use same settings as my incoming mail server" is checked.
Leave everything blank.
When done, left-click on OK.


Left-click on the tab Connection:
You should leave this tab unchanged, unless you have no internet connection.


Left-click on the tab Security:
You should leave this blank. "Algorithm:" should be 3DES.


Left-click on the tab Advanced:
"Outgoing mail (SMTP):" 25
"Incoming mail (POP3)": 110
Leave all boxes unchecked.
If you run into "Server Timeouts", you can extend the Server Timeouts from 1 minute up to 5 minutes.


Once you have made the changes necessary, left-click on Apply.